Contact

Have a question about a product, batch, order or lab result? Get in touch — please include your order number where possible, and we’ll get back to you as soon as we can.

Fast, reliable support

When you reach out, you’re not dealing with a generic system — you’re reaching real people who want to help. We focus on clear, honest communication and quick responses. Whether your question is about a specific product, an order in progress, or available lab documentation, we aim to give you a straightforward answer the first time.

What to include

To help us respond faster, share a few key details: your name, the best way to reach you, and the reason for your message. If your request relates to an order, product or batch, adding the order number or product name saves time and helps us give you accurate support.