FAQ
Answers to the most common questions about ordering, shipping, payments and our laboratory research products. Can’t find what you’re looking for? Get in touch — we’re happy to help.
Do you ship to my country?
We ship within the EU. Delivery times are indicative and depend on the carrier and any customs procedures.
Which payment methods do you accept?
Bancontact, Visa, Mastercard, American Express, Apple Pay and Revolut.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email.
Can I change or cancel my order?
You can change or cancel your order free of charge as long as it has not shipped yet. Contact us with your order number as soon as possible.
Can I return my order?
As a consumer you have a 14-day right of withdrawal for unopened, sealed products in original condition. For health and hygiene reasons, products whose seal has been broken cannot be returned.
My package arrived damaged. What now?
Contact us within 48 hours of delivery with clear photos of the product, the original packaging and the visible damage, along with your order number. We will send a free replacement.
Are the products suitable for human use?
No. All products are intended strictly for laboratory and research purposes and are not for human or animal consumption. We cannot provide usage, dosing or health advice; for medical questions, please consult a doctor or pharmacist.
What about quality and lab results?
We work with selected suppliers and share available analytical data (such as HPLC and mass spectrometry) where possible. See our Lab Results page for available reports.
How do I contact you?
Email customers@nexapeptide.be and include your order number for faster help.
All products are supplied strictly for laboratory and research use only — not for human or animal consumption.